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Administration

The major challenge in administering reference service is to identify the needs of patrons and satisfy those needs with the resources that are available.  Like any effective management plan, administration of reference services involves collecting useful data.

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By evaluating this data it is possible to develop policies, procedures, collections, and services that address patron needs.  At its most basic level, reference administration involves:

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Acquiring resources and providing access.

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Managing reference personnel.

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Establishing policies and procedures for reference. 

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Overseeing that those procedures are implemented as intended.

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Assessing the effectiveness of reference service in terms of current user needs on a continual basis.

Evaluation plays a major role in administering reference services.  My resource page for Reference and Bibliography has links to evaluation tools for administering reference service

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