Children's Lit
YA Lit
LibMedia Skills
LMC Admin
Copyright Issues
LMS Resources
Lesson Plans
Education Sites
Virtual Trips
News Resources


The major challenge in administering reference service is to identify the needs of patrons and satisfy those needs with the resources that are available.  Like any effective management plan, administration of reference services involves collecting useful data.


By evaluating this data it is possible to develop policies, procedures, collections, and services that address patron needs.  At its most basic level, reference administration involves:


Acquiring resources and providing access.


Managing reference personnel.


Establishing policies and procedures for reference. 


Overseeing that those procedures are implemented as intended.


Assessing the effectiveness of reference service in terms of current user needs on a continual basis.

Evaluation plays a major role in administering reference services.  My resource page for Reference and Bibliography has links to evaluation tools for administering reference service

[ Top ]

Problem Solving
Geography & History
Government Docs.
User Education


2003-2005 BreitLinks, All rights reserved.  Question, comments, or would you like to share resources?  I'd love to hear from you at webmaster@clubtnt.org  

This site contains copyrighted material the use of which has not always been specifically authorized by the copyright owner. Such material is being made available in an efforts to advance understanding of educational, environmental, political, human rights, economic, democracy, scientific, and social justice issues, etc. We believe this constitutes a 'fair use' of any such copyrighted material as provided for in section 107 of the US Copyright Law. In accordance with Title 17 U.S.C. Section 107, the material on this site is distributed without profit to those who have expressed a prior interest in receiving the included information for research and educational purposes. For more information go to: http://www.law.cornell.edu/uscode/17/107.shtml.  If you wish to use copyrighted material from this site for purposes of your own that go beyond 'fair use', you must obtain permission from the copyright owner.