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Best Practices: The How Libraries shares examples of best practices in the delivery of community information including a link for evaluations.

How Libraries and Librarians Help: Context Centered Methods for Evaluating Public Library Efforts at Bridging the Digital Divide and Building Community  This site also contains a link for the methodology of this study that might be useful to review.

Library Research Service:  Counting on Results  Contains evaluation instruments.

Outcome Evaluation Toolkit:  Preparing Your Own Evaulation of Outcomes  Contains 3 worksheet links:  (1). Who Uses? Who are the Stakeholders?,  (2). Who Benefits and How?, and (3). Activities with potential to Reveal Impact.

Outcome Evaluation Toolkit:  Putting Outcome Evaulations in Context

The Collaborative Digital Reference Service:  Offering High Quality Reference Service on the Web

The Library of Congress:  Global Reference Network   Includes links to QuestionPoint User Guidelines and IFLA Digital Reference Guildelines.

W.K. Kellogg Foundation Evaluation Handbook  PDF file. This site also contains a link for a Logic Model Developmet Guide.

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